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Limited Product Guarantee
Philips warrants that this product shall be free of defects in materials and workmanship under normal use for a lifetime. The warranty extends only to the original purchaser and is non-transferable. During the warranty period, Philips will, at no additional charge, repair or replace defective parts or, at the option of Philips, replace the entire unit. This warranty does not extend to any Philips product that has been damaged or rendered defective (a) as a result of accident, misuse, or abuse; (b) by the use of parts not manufactured or sold by Philips; or (c) by modification of product.
To file a claim against the Philips Limited Product Guarantee, you must follow these claim procedures:
Step 1
Complete and submit the Limited Product Guarantee Claim Worksheet.
Step 2
The warranty department will review your Limited Product Guarantee Claim Worksheet.
Step 3
We will notified you with the status of your claim. If necessary, you will be issued a Return Authorization number (RA#) and instructed where to send in your surge protector for further review. No returned product will be accepted without the Return Authorization number.
Step 4
Pack the product in a secure box so no further damage occurs.
Clearly write the RA# on the outside of the box.
If we determine that the product is covered under the Limited Product Guarantee, we will either repair or replace the
product at no charge.
The average turn around time from receipt of damaged surge protector to settlement is 3 weeks.
For additional questions/comments, contact our customer service department at 800-233-8413 or e-mail us at accessorysupport@philips.com
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