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FAQ - Surge Protectors
Q: How do I hookup my surge protector?
A: Plug the surge protector into a powered wall outlet. Be sure the switch on the surge protector
is set "ON" by pushing down on the reset side. If the surge protector has LED's, be sure they are lighted
according to the enclosed instruction manual. If not check your wall outlet. Connect equipment into the
outlets on the power strip or surge protector. Be sure to plug in your phone/fax or TV/coax if surge
protector has this option.
Q: What is Power Blocker?
A: MOV's may degrade over time and use especially if they are absorbing energy near or exceeding
their ratings. Even when the MOV's are no longer protecting, most surge protectors continue to provide AC
power which may result in potential damage of your connected equipment. Power Blocker surge protectors shut
themselves down once they have exceeded capacity so equipment is not exposed to further surges.
Q: What is a Joule?
A: Is a measurement of energy (1 joule equals one watt-second). The
joule rating of your surge
protector is based on the number of MOV's (metal oxide varistors) inside the protector. A higher number
of joules should equate to a higher ability to absorb spike or surge energy. Each MOV has a rating and
when you add these all up you get the total number of joules.
Q: What is Clamping Voltage?
A: Clamping voltage is the amount maximum voltage allowed to pass through
the circuitry to the
connected equipment when tested with the UL test surge. 330 volts is the lowest rating allowed by UL
and the rating must be stated on the unit. Other allowed ratings are 400, 600, 800and 1000 with the
lowest being better. Some manufacturers use a rating called "let through voltage" to present appearances
of superior performance but UL does not validate this terminology.
Q: What is a surge/spike?
A: Most of the damage caused by overvoltage "power events" is caused
either by longer duration
high-voltage transients (surges) or shorter-duration transients (spikes) entering via the power mains.
Surges and spikes can reach 3000 to 6000 volts.
Q: What does the red light mean?
A: The red protection light indicates that your surge protector is
providing surge protection
to your equipment. If the red light is out it means that the surge protector has been damaged by a
severe surge and a new one should be purchased.
Q: What does the green light mean?
A: The green ground light on your surge protector verifies that the surge
protector is connected to a properly grounded outlet. If the green light is out it means that the outlet is
not properly grounded and the surge protector will not be able to properly protect your equipment. You should
try the unit in other outlets to see if they are faulty or the unit is faulty. You may have to contact a
licensed electrician to have the wiring in your outlets or home checked and corrected.
Q: The phone is not working when plugged into the surge protector?
A: Unplug and reinstall the phone /fax input cable on the surge protector.
If that doesn't work, plug the phone/fax directly into the phone wall jack. If the phone/fax works in the wall
jack the surge protector has been damaged by a surge or could be defective (phone/fax protection circuits are
separate and not related to the indicator lights). If the phone doesn't work check your phone in another outlet
you may have a defective phone.
Q: How do I register for the warranty?
A: There is no registration process for the warranty. If you have an
incident where connected equipment is damaged your surge protector will act as proof of purchase. Please
contact us to place a claim under the warranty.
Q: How can I reset the surge protector?
A: If the surge protector has a reset button, Push down on the reset side of
the button. If it does not restore operation, disconnect or turn off all connected equipment and try to reset again.
- If the surge protection LED is not operating at this point, the protector has been damaged and should
be replaced.
- If the surge protection LED is operating at this point, reconnect each piece of equipment one at a time
to find the cause of the problem.
Q: 300 Series - green blinking light - what does this mean?
A: Most likely the green light bulb is malfunctioning. As long as you
know that the outlet you are using is grounded and the red/orange light is still lit, the surge protector
is still working and you will still be covered under the warranty.
Q: Outlets aren't grounded, can I use an adapter?
A: No. Your surge protector must be plugged directly plugged into a
three-pronged grounded outlet. If you use an adapter the warranty will be void.
Q: Can I daisy chain surge protectors?
A: No. Surge protectors must be plugged directly into a grounded outlet
to work properly. (Underwriters Laboratories prohibits daisy chaining)
Q: What is the pin on model #226 for?
A: The pin is designed to support the surge protector. The plugs should
go into the top outlet and the pin should insert into the bottom outlet ground hole for support.
Q: What is the adapter/transformer size plug for?
A: The adapter/transformer size plugs are spaced for your convenience so
that you can use adapters or transformers without covering up other outlets on the surge protector.
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